Return Policy
Return Policy
We want you to love your new lighting and decor. If something is not quite right, you can return it within 30 days of receiving your order. This policy is in addition to your statutory rights under UK consumer law, which are not affected.
Changed your mind?
- You can return most items within 30 days of delivery for a refund.
- Items should be unused, in their original condition and packaging where possible.
- Please contact us with your order number before sending anything back. Because our products are sent from different supplier warehouses, we will send you the correct return address and instructions.
- Unless the item is faulty or we sent you the wrong thing, the cost of returning it is your responsibility. We recommend using a tracked service.
Faulty, damaged or incorrect items
If your item arrives damaged, is faulty or is not what you ordered, please contact us as soon as possible with your order number and photos of the problem. We will arrange a replacement or a full refund, including the original delivery charge, and you will not have to pay to return it.
Refunds
- Once we have received and checked your return, we will email you to confirm.
- Approved refunds are made to your original payment method within 14 days of us receiving the item back.
- Your bank or card provider may take a few extra days to show the refund in your account.
Exchanges
If you would like a different item or colour, simply return the original for a refund and place a new order.
Questions?
Please get in touch and we will be happy to help.